Review Request After Purchase Template

Beginner10 minutes setupSaves 3 hours per week

Collect more reviews on autopilot by sending perfectly timed review requests after every purchase. This template waits for delivery confirmation, then sends a personalized request that makes it easy for customers to leave feedback.

Tools Used

ShopifyKlaviyoChatGPT

Workflow Steps

Order delivery is confirmed and triggers the review request timer

Shopify

ChatGPT generates a personalized review request based on the product purchased

ChatGPT

Email sends 3 to 5 days after delivery with a one click review link

Klaviyo

Non responders receive a gentle follow up with a small incentive

Klaviyo

Customization Options

Adjust timing based on product type and expected usage period

Add photo review incentives for user generated content collection

Route negative feedback to a private support channel instead of public review

Include product specific questions to get more detailed reviews

Best For

Ecommerce Store OwnersDTC BrandsAmazon Sellers

Frequently Asked Questions

When is the best time to ask for a review?

Three to five days after delivery is the sweet spot. The customer has had time to try the product but the purchase is still fresh in their mind.

How do I handle negative reviews?

The template includes a sentiment gate. If a customer indicates a low rating, the flow redirects them to a private support form instead of a public review, giving you a chance to resolve the issue first.

Can I incentivize reviews without violating platform rules?

You can offer a discount on a future purchase for leaving honest feedback. Just make sure you are not offering the incentive in exchange for a positive review, which violates most platform guidelines.

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Last updated: April 2026